Refund Policy

Our Commitment to Your Satisfaction

At Mahmoud Mizar, we aim to provide exceptional digital solutions, online courses, and premium digital resources. This refund policy explains when refunds may be offered, how requests are handled, and what customers can expect throughout the process.

Digital Solutions & Consulting Services

Refund Terms for Digital Solutions

  • • A full refund is available within 7 days of service initiation if no project work has started.
  • • Partial refunds may be offered for in-progress work based on the percentage of completed deliverables.
  • • No refunds are provided for work already completed according to the agreed scope and specifications.
  • • All refund requests must be submitted in writing with a clear explanation of the issue.

Online Courses

Refund Terms for Online Courses

  • • All courses include a 30-day money-back guarantee.
  • • Refunds are not available if more than 50% of the course has been viewed or completed.
  • • Refund requests must be submitted through the course platform or by contacting our support team.
  • • Refund processing typically takes 5–7 business days.

Digital Resources (Downloads & Templates)

Refund Terms for Digital Resources

  • • Digital downloads include a 14-day refund window.
  • • No refunds are provided after the file has been downloaded or accessed.
  • • Refund requests must be submitted by email and include your order number.
  • • Refund processing typically takes 3–5 business days.

How to Request a Refund

  1. Submit your refund request via email or through the course platform.
  2. Include your full name, order number, and reason for the request.
  3. A confirmation email will be sent once your request is received.
  4. Approved refunds will be issued to the original payment method.
  5. Please allow 5–7 business days for the refund to appear in your account.

Policy Exceptions

Refunds may be declined in the following cases:

  • • Evidence of misuse, abuse, or excessive refund patterns
  • • Violation of our Terms of Service
  • • Fraudulent or suspicious payment activity
  • • Completed work that matches all agreed requirements

If you have any questions about this policy or need help with your order, please contact us.